Unity Asset Management, LLC - Collections Recovery Firm & Reviews - GoPay UAM

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What Makes a Good Accounts Receivable Agency

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A Guide to Understanding Unity Asset Management

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Unity Asset Management - Accounts Receivable Services

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8 ways Active Listening boosts sales success rates

Tue, 27 Jul 2021 02:39:18 -0700

The secret to improving your receivables management recovery rates lies in active listening. Find out how you can be a better listener today!

Have you ever tried to get a customer on the phone who has been avoiding your call? If so, what did that feel like? Frustrating right? It isn’t easy to have a productive conversation with someone who isn’t willing to talk. This is why listening and understanding what customers are saying to improve your receivables management recovery rates is key. In this blog post, we will share 4 ways that work for increasing revenue through active listening!

Deep Listening

Deep listening means staying open to the possibilities that your consumer may offer. Participating in this way will lead you towards better solutions and a smoother process for everyone involved!

"Deep Listening," as it's called, is truly an art form, one where we are committed to understanding what our colleague has communicated with us - without interruption or judgment. Deep hearing can be difficult at first because interrupting someone while they're talking feels disrespectful- but through the practice of deep listening skills, people find themselves more productive on calls from increased customer satisfaction rates all around!

Understanding The Consumer

Empathy is the biggest factor in successful receivables management. Agents who listen to customers understand why bills aren’t getting paid, which opens a door for a closer connection with consumers and increased success rates....Read More

How To Employ the Right Individual

Tue, 04 May 2021 22:09:11 -0700

The employing choice needs not be based exclusively on the discussion. To employ well, you need to look beyond the character.

It's appealing to employ rapidly to fill a position, particularly if you're feeling desperate. However, the complete outcome of a bad hire can be expensive and considerable.

You need to go beyond a speak with and resume to discover the ideal individual. To do that will need an organized method to revealing what the prospect can.

You require to understand what they understand. And on top of that, you need to be encouraged that the prospect can discover what they do not understand. A resume will not inform you that. An interview most likely will not either.

When working with someone for your credit/collection group, Below are 3 tests you need to think about. Depending upon the position, the product and focus need to alter; however, the essential thing is to make skill-testing part of the employing procedure.

Lots of people do an excellent interview. Individuals enroll in how to talk to for a task that consists of basic things like posture, when to nod, when to smile, and even how to bring in an expert way. Some will even employ individuals to produce a rock-star resume.

However, none of that informs you what you actually require to understand.

1. Think About a Math Test

The fact that your prospect has accounting experience does not always indicate they're excellent at mathematics; Crazy, right?

The truth is, even those with accounting experience might have weak mathematics abilities or do not have the capability to be as detail-oriented as you would require them to be. And they definitely aren't going to come out and inform you that!

To assist in revealing a prospect's attention to information, You should consist of a contrast concern like, "Which of these numbers equal?" If they could find the...Read More

What are the Qualities of a Fantastic Call Center Supervisor?

Tue, 04 May 2021 12:31:40 -0700

What are the Qualities of a Fantastic Call Center Supervisor? Call center managers have a tough job to do. They need to have a calculated vision, make difficult choices, and maintain agents engaged and satisfied.

Fantastic call center managers can straighten agents, sources, and also systems to fulfill tactical objectives. What are some qualities of amazing call center supervisors? What are their excellent behaviors and the actions they take daily to lead their teams, help them grow, as well as get observed or promoted?

What Makes a Manager Great?Employing the right people virtually three in 4 managers have been affected by a poor hire, according to a Carrerbuilder.com research. The regular price of one adverse employment is almost $15,000; the typical expense of losing a great engagement is nearly $30,000! The value of hunting the right talent, not just for experience fit but society fit, also, can not be overstated.

Two in three workers say they have actually approved a job to drive the point residence and later realized it was a negative fit, with half of those workers quitting within six months.

Agent employment is just one of the essential tasks call center managers have. Employing the right people is the first step in creating a team that will continually deliver excellent customer care. Training and also understanding of your organization's broad goals are most straightforward when supervisors demonstrate:

High EQ

Possess clear communication skills and also high emotional intelligence (EQ).

Decisiveness

Having a must-have criteria list so prospects can be objectively reviewed.

A hands-on approach

Give candidates and team members a real-time consider the job with stalking and tests.

Maintaining agents around

One of the most significant difficulties for call center supervisors is maintaining the...Read More

Empathy Can Help Boost Your Agency’s Revenue and help better understand the consumer in a new light.

Sat, 01 May 2021 05:19:14 -0700

Empathy Can Help Boost Your Agency’s Revenue and help better understand the consumer in a new light.

Empathy has become a buzzword that you need to learn more about. It is not something that holds no purpose for your agency. It can be as simple as understanding what customers are going through. With a basic understanding, you will get to better relate to customers and effectively handle calls.

The truth is that being under debt can be an emotional and psychological burden. It prevents people from living the life that they have always wanted. With this in mind, you must make people feel good to pay off their wrong rather than feeling inadequate to be under debt. Let customer happiness be your North Star. It will point you in the right direction. You might have tried different collection strategies, and they might not be working. The following facts will help put things into perspective about having debt.

It can be overwhelming having to deal with debt, especially if one is dealing with other challenges such as family pressures, illness, or job loss.
One can feel hopeless and not know what to do.
It is possible to feel a lack of control or ashamed to have debt.

Keeping given the above, customers might already be on edge when they receive a collection call. Just listening to the words “debt collector” can lead to one entering fight or flight mode. A significant shift that has occurred in the industry is that agents are trying to be more empathetic. Therefore, empathy is essential. It requires one to speak in such a way that lifts others and motivates them rather than tearing them down for not paying a debt.

Importance of Empathy

1. Labelling Emotions Helps Provide Relief

Labeling emotions requires a great deal of understanding. When you understand the feeling causing stress, you will notice a drop in stress levels. It can be relieving to know that the other person understands you. Even using...Read More

Secret of Being a Good Listener

Wed, 31 Mar 2021 22:00:23 -0700

Most of the strategies that are used today by collectors tend to be outdated. With the rise of the coronavirus pandemic, there has been a significant change. A myth that you might still believe in is that hard-core tactics win. However, it could not be further from the truth.

The belief that being the most aggressive and loudest wins is wrong as it is based on a mindset that focuses on one person winning and the other losing. You might have played a board game such as Monopoly growing up and thought to yourself that there is only one way to win. The only way to win the game was by bankrupting your friends. Such a concept would only cause conflict in the world of today and result in everyone feeling exhausted and triggered. It might be best that I just proceed to file the lawsuit against myself. The coronavirus has accelerated change.

However, it has also brought with it an opportunity.

The Biggest Secret That Can Help You with Collections Is Getting Customers to See You as Their Ally

The following pivots will help you get customers to consider you an ally and not an enemy.

1. Great Collaboration Results in Great Negotiation

Collection professionals have to realize that customers are not their mortal enemy. Just think about it. The customer, the collector, the creditor, and the legislators are on the same team. They are players who are trying to solve a similar problem that involves eliminating debt. The fact is that customers just want to achieve greater control over their daily and monthly finances, while the collection agent just wants to ensure that the debt is paid in full. Nobody is the enemy.

2. Realize that Connection and Trust Are Essential

To become the best collector, you first need to harness the power of empathy. It starts with gaining awareness of how the consumer feels. You can sign up for a Collection Advantage Online Course or just think about the basic elements of human emotions. You can easily...Read More